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Frequently asked
FAQs
Frequently asked
Can't find what you need? WhatsApp the concierge — real response in minutes.
Booking
How do I book a property?
Which payment methods do you accept?
Which currencies can I pay in?
Can I get a VAT-compliant invoice?
During your stay
What time is check-in?
What can the concierge actually arrange?
Is cleaning included?
How fast is the Wi-Fi?
About the properties
Can I exceed the maximum guest count?
Are pets allowed?
Can I host a party or event?
Cancellations & changes
How do refunds work?
Can I change my dates?
Do you charge a security deposit?
